St. George Home Services

Plumbing · Water heaters

Heat pump water heater

A hybrid heat pump unit, with the condensate handled and the permit pulled. Whether it belongs in your garage is a real question here, and we answer it before we sell one.

One flat fee to find out what is wrong. You are told it on the phone before anyone is dispatched, and it comes off the job if you hire us. Read our Plain Terms

A new water heater strapped to a pallet, delivered to the job before the old one is disconnected
The new unit on site before the old one comes out. Southern California.

What the work is

A heat pump water heater moves heat instead of making it, which is why it uses a fraction of the energy of a resistance element. It also needs air volume, it makes condensate that has to go somewhere legal, it makes noise, and it cools the space it sits in.

In a Washington County garage, cooling the space is not automatically a benefit and the ambient conditions are not what the rating assumes. We would rather have that conversation with you than sell you a unit that runs on its backup elements half the year.

When it is the right unit, it is clearly the right unit. When it is not, we will say so.

What is included

  • The unit, set, connected and commissioned
  • Condensate routing to a legal termination
  • Drain pan and drain where required
  • Expansion tank where the service requires one
  • Strapping at the upper and lower third
  • The permit and the inspection
  • Hauling the old unit away

What is not

  • Circuit work beyond a like-for-like connection, which is our licensed electrical partner's
  • Adding louvres, ducting or making an enclosure meet the manufacturer's air volume requirement. Quoted separately once we have measured
  • A promise about the energy saving. That depends on your house and your habits

The garage question

The manufacturers publish an operating range and a required air volume, and both matter more in a hot garage than in a basement in a cold climate. The guide below works through what actually happens to one of these units in a garage here, using the manufacturers' own published ranges rather than a sales estimate.

What to ask anyone quoting this, us included

  • What is the manufacturer's required air volume, and does my space have it?
  • Where does the condensate go?
  • What happens on the hottest and coldest days?

What we can show you in writing

Every line traces to a document we read in full. The number after a sentence points to the research below.

  • The City of St. George's Water Distribution Division instructs residents to set water softeners to 18 grains per gallon, with a maximum of 22 grains.1
  • Bradford White's tank warranty excludes failure from sediment or lime precipitate in the tank, and voids if the anode is removed.2
  • Bradford White's terms are a limited lifetime tank for a single-family original installation, 6-year parts, and no labour coverage at all.2
  • 18 grains per gallon is about 308 mg/L as calcium carbonate and 22 gpg about 376 mg/L, both classed as very hard on the USGS scale.1
  • The city asks residents to keep softener settings low because softener salt raises the dissolved-solids level of the reclaimed water the city reuses for irrigation.1

Where this comes from

Every line above traces to a document we read in full. The number after a sentence points to the research below; hover it for the section. If you find a line wrong, tell us and we will fix it and say so.

  1. Environment, water and ground research, August 2026 Compiled from the cities' own water quality reports, Utah Geological Survey Special Study 127, the Utah State Hazard Mitigation Plan, Washington County GIS hazard layers, NOAA climate records, EPA radon zones and Census QuickFacts. 2 sections cited. Hover a number above for the section.
  2. Plumbing research, August 2026 Compiled from manufacturer warranty documents and installation manuals (A.O. Smith, Noritz, Rinnai, Rheem, Navien, Bradford White), the Battelle / Water Quality Research Foundation study, the Utah Code and DOPL rules. 1 section cited. Hover a number above for the section.

Read before you decide

The rest of water heaters

The quote is the number. There is no second number.

Call (801) 680-6859

7 a.m. to 5 p.m., weekdays. Emergency calls answered any hour, every day.